Last updated: 03/07/2022
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content, features and functionality are and will remain the exclusive property of White Lilac Cleaning Company and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by White Lilac Cleaning Company.
White Lilac Cleaning Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that White Lilac Cleaning Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.
Additional Terms & Conditions
Last updated: 03/07/2022
First Time Cleans
In order to give you the absolute best service all first time visits require a deep clean, unless you’ve had a professional cleaning service visit within the last 30 days.
How we figure our rates
Rates are charged on a per hour basis, per professional residential cleaner for Initial Deep Cleans, Post Construction and hourly services. Rates are charged per hour, per Residential Specialists on your scheduled cleaning. Recurring services are based on a flat rate price using our checklist. We strive to accommodate all our recurring clients and if additional time is needed outside the scheduled cleaning, additional hourly rates will apply. Rates are based on labor standards for our area. We strive to provide a competitive, above average wage to our professional staff to support them and their families. Move Out cleans are calculated on several factors and charged using the base price below. If additional hours are needed to complete your move out clients will incurred additional hourly charges.
A gratuity is not required but highly appreciated for 5-star service. The general rule of thumb is 10-15%. Gratuities can be left for your Residential Specialist at the end of their clean or added to your final bill.
All appointments are secured with a credit card. All charges are pre-authorized prior to your appointment for the estimated charge. After services are rendered actual hourly time is calculated and adjusted to your invoice and charged to your card. We accept MasterCard, Visa and American Express. We do not take payments via check, cash or money order.
Cleaning teams do not take payments.
Access to your home or office
Our standard policy is to protect your home and valuables, therefore we do not store or retain keys. We highly suggest an outside lock box with a code. They are easily purchased at any hardware store. Access codes can be added to your online booking. If you have a “hidden” key or plan to leave a key please add it to your booking so your cleaning team knows where to find it.
Upon arrival, if cleaning teams cannot gain access to your home, we will attempt to contact you by phone or text message. We will wait 15 minutes to hear back or your appointment will be cancelled and charged a $75.00 cancellation fee.
Health & Safety
Please disclose any of the following conditions before we book your cleaning. Health and safety policies prohibit us from cleaning the following conditions.:
- Recent COVID Diagnosis
- Pests (including but not limited to fleas, head lice, bed bugs, roaches and/or rodent infestations)
- Human or pet waste, and/or bodily fluids.
If team members come across a pest problem we will contact you immediately and halt the cleaning. Client will be charged for the following to include but not limited to:
- The full price of the booked cleaning.
- Any supply replacement costs which could include consumable supplies and/or equipment used on your premises. If extermination of company vehicles is needed (Bed Bugs, fleas ect.) the client will incur these costs as part of the cleaning fee.
If our residential specialists evaluation a situation and decide it beyond our scope of service we will refer you to an outside service provider.
High dusting is achieved by an extension pole. Insurance requirement forbids ladders any higher than a 2 step stool.
Cleaning teams do not clean inside and outside windows for normal residential services, including move-outs. If you need window cleaning, we will happily schedule you with our preferred provider at an additional service fee. Call the office for booking availability.
We offer a light duty wall cleaning only in order to prevent damage to paint, wallpaper and/or drywall.
We do not provide carpet cleaning but will happily connect you with our preferred providers.
We understand that some cancellations are unexpected, life happens. We have established the following guidelines for all cancellations:
- 24 Hours notice for all cancellations without penalty (client w/recurring service)
- $75.00 cancellation fee for less than 24 hours notice (client w/recurring service)
- 50% cancellation fee for the 2nd occurrence without notice. If your day and time is not convenient or causes issues with your schedule please let us know so we can rearrange the schedule to accommodate you better.
- In the event of a cancellation, we can add you to the wait list for the next available appointment or you can remain on your normal rotation of scheduled service.
In the event that White Lilac Cleaning needs to reschedule due to cleaning team illness, extreme weather or holidays we will contact you as soon as possible and attempt to reschedule you to the next available appointment.
3 days notice for all Move-Out & One-Time Cleanings.
Move out and one-time cleanings take considerable time on our schedule. In order to alleviate lost income for our cleaners and last-minute empty spots on our calendar, the following cancellation policy applies. Please understand when a large cleaning is scheduled, then cancelled on short notice we most often can not fill your reserved time slot with another cleaning.
A 50% non-refundable deposit will be charged to your credit card upon booking.
Less than 3 days notice cancellation fees will be as follows:
- Up to 999 Sq Ft (10 hours) – $350
- Over 1000-1200 Sq Ft (12 hours) – $420
- Over 1200-1600 Sq Ft (15 hours) – $525.00
- 1800 Sq ft and Up (17 hours) – $595.00
- Scheduled Appointments
- Appointment reminders are automatically sent via email 3 days and 1 day prior to your appointment giving you adequate time to reschedule if necessary. Your personal online account allows you access to the booking calendar if you need to reschedule.
We love pets! But for their safety please keep them in a secure area during the scheduled cleaning time. We can’t be responsible for “escapees.” If you have an indoor cat only, please tell your booking agent or add it to your booking notes so we know not to let them out.
How to prepare for our arrival
Please, don’t clean before our arrival, but a de-clutter is highly recommended. This will allow your cleaning teams to focus on detail and quality during their visit. It also gives you the opportunity to secure items that may be easily damaged or broken.
Dishes are not calculated into our base price for recurring services. We will do our best to wash dishes or add them to the dishwasher. Additional costs will be incurred at our hourly rate.
Our premium cleans do not cover inside curio or china cabinets or hutches. If requested to do so White Lilac Cleaning or any of it’s employees or not responsible for damage or breakage to any article or component. If a cleaning team member deems the area a risk for potential damage it will be added to your online profile notes.
We work hard to provide you the best possible service and quality but sometimes something may get broken. In that case you will be notified by phone, and your cleaner will most likely leave you a note. Your cleaning team will document the damage by pictures into your personal account. We will then work together with you to come to a solution.
We also offer organizing services with our professional organizer for an additional fee. We can schedule an organize and de-clutter appointment before your cleaning service to maximize your experience.
Give us a call to set you up an appointment.